Our school promotes a friendly and welcoming environment that actively promotes dialogue between children, teachers and parents. Very occasionally, matters arise that may cause concern and need clarification. In most instances, issues can be sorted out by parents speaking directly to class teachers. Where speaking to class teachers does not resolve any issues, then there is a complaints procedure that can be followed. For extremely serious issues e.g. bullying, the complaint should be raised directly with the Headteacher. The following flow chart is helpful when considering complaints and the full policy can be viewed here.